Compassionate and Collaborative Care at the World’s Largest Non-Profit Animal Hospital

The Schwarzman Animal Medical Center’s commitment to compassionate veterinary care dates back to 1910 when it was founded as a clinic to help animals whose owners could not afford treatment. We continue this this legacy today as the premier veterinary hospital in the tri-state area, maintaining the only Level 1 Trauma Center in New York City and the highest standards of care as part of our American Animal Hospital Association (AAHA) accreditation. With 130+ veterinarians working collaboratively across 20 specialties and services, our team prides itself on delivering world class veterinary care to help keep pet families together.

A Commitment to Lifelong Learning

When you join the team at AMC, you join a renowned team of veterinary professionals dedicated to innovative care, research, and education. Our prestigious postgraduate education programs attract future leaders in veterinary medicine, and the clinical research conducted at AMC has led to breakthroughs that change the way care is delivered industry-wide. This shared commitment to learning and innovative care creates a collegial, collaborative environment with rewarding opportunities for advancement, growth, and mentorship.

About the Role of Care Coordinator for AMC’s Cancer Institute

The Schwarzman Animal Medical Center is seeking a full time Care Coordinator which will be responsible for providing clerical support to the hospital’s Cancer Institute.

Shift:

• Monday, Wednesday, Thursday, Friday: 10am–6pm
• Saturday: 8am–4pm

Skills Required:

• Minimum of 2 years veterinary/human health clerical experience
• Minimum of 2 years customer service in a professional setting
• Excellent written and verbal communication skills
• Well organized and the ability to multitask
• Ability to interact with all levels of staff, clients, and veterinarian practices
• Maintain confidently and handle sensitive information with accuracy according to policies

Specific Duties and Responsibilities:

• Serve as primary liaison between The Cancer Institute at AMC and Referral Veterinarians (rDVM) as well as internal and external clients
• Responsible for client check in and check out, which includes (but not limited to) patient registration, admission, and discharge
• Effectively triage phone calls from AMC staff, rDVMs, and clients utilizing excellent decision making and problem solving skills to determine the appropriate response to meet client, rDVM, and pet needs
• Schedule appointments with clients and manage appointment reminders, no shows, and cancellations
• Provide efficient cash collection/payment planning while ensuring compliance with established guidelines and policies
• Obtain all necessary referral documentation, medical records, and pre-registration paperwork
• Provide concierge service to clients and referrals by greeting clients, helping them navigate the hospital, and directing them to appropriate areas
• Track and ensure that patient updates and all forms of client communication have been successfully distributed or transmitted to the rDVM and client
• Update clients as requested by veterinary staff with daily status reports on inpatient pets. Convey patient status information and instructions to the client in a thorough, comprehensive, and appropriate manner
• Process general information calls regarding routine pet care and information regarding other AMC services
• Care Coordinators will be required to master skills associated with electronic medical records and telephone systems to function at an ideal level within the department

• Other duties as deemed necessary

Our comprehensive benefits package includes:

• Competitive salary
• $1,000 Sign-on bonus
• Generous paid time off
• Tuition reimbursement
• 50% discount on veterinary care
• 403b matching
• Comprehensive medical, dental, and vision coverage
• You may be eligible for The Public Loan Service Forgiveness Program as we are a 501(c)(3) nonprofit employer

Salary

$23.00 – $29.00 per hour

Apply

Interested and qualified candidates should email resume/application, with cover letter to careers@amcny.org.